Interview 012 – Lucy Saunders
Lucy Saunders - LUMA Climbing Gym, UK
We had the pleasure of visiting LUMA Climbing in Bath and were welcomed by Lucy Saunders, Director at LUMA (the other being Matt Hilson, got the gym name figured out yet?) who gave us a tour and run down of how they got the gym started.
What makes LUMA unique is that it is fully staff-less and operated by booking slots and access QR codes, all seamlessly integrated through their website and Clava. A huge amount of work went into this gym behind the scenes; from the door locking mechanism, to insurance hurdles skilfully worked through with Lime Street Insurance, to getting a smooth booking process. Industry precedents have been set by this endeavour from Lucy and Matt, and we look forward to seeing how this is built upon in future.
It was great learning about their concept, its implications for the industry, and scaling potential. Go and check it out when you can!
